Are you ready to get started?

It all begins with a phone call. An initial, 15-minute phone conversation is free and a great way to connect. This conversation allows you to share a little about yourself, learn about my approach to therapy, and give you the chance to ask questions. This initial step can help you determine whether I may be a match for you.

Therapy can be a difficult process, and it takes investment of your time and energy. With an initial phone conversation, you can get a feel for me and determine whether my approach and personality may be helpful in your journey. If I cannot meet your needs or you prefer other options, I can provide possible referrals for you to explore.

How will you know we’re a good match?

work collaborate together

What should you expect?

If you decide to move forward with working together, I will send you access to my therapy participant portal (SimplePractice). This access will have you review practice policies, answer a few questions about self, and submit any insurance information for verification of benefits. Once these tasks are completed, we schedule our first session together.

In your first session, I’ll get to know a little about you and what brings you to therapy. We’ll talk about what you would like to get out of the therapy process, and you will guide us through setting goals for our work together. As therapy progresses, we will openly discuss how the process is going, explore any changes you want to make in your goals, and define how you see success in our work.

I encourage you to invest in yourself. Allow yourself to build stronger connections, discover your own strengths, and find out how to use those strengths and bonds to tackle the challenges of life. Be the author of your story!

I hope to offer you a space that promotes hope and healing through better relationships, improved confidence, and emotional resilience.

What’s your investment?

Initial intake session: $185

Individual/family sessions: 50 minutes: $175

I am an in-network provider with Blue Cross Blue Shield and Aetna. I am able to submit claims to BCBS and Aetna for most non-NC residents.

I also accept United Healthcare for North Carolina residents through Headway . Headway is an company that handles insurance verification and billing. Also, I am able to accept BCBS and Aetna for non-NC residents. I am considered an out-of-network provider for other insurance providers. In these cases, I can provide a superbill that you submit to your insurance for possible reimbursement. I accept all major credit cards as forms of payment. Payments will be expected and processed at the end of each session. 

Prior to your appointment, as a courtesy, Erin Jackson, Ph.D., PLLC will obtain information about your co-payment, learn any remaining deductible you may have for the year, and secure authorization for the recommended outpatient services (e.g. therapy or assessment services). However, it is your responsibility to be aware of your insurance coverage. You are financially responsible for the services you receive in the event that insurance denies or rejects the claims Erin Jackson, Ph.D., PLLC submits on your behalf.

I encourage you to contact your insurance provider directly for more information about coverage.

Here are some important questions to ask.

  • Do I have out-of-network mental health benefits?

  • Is pre-approval required before obtaining out-of-network mental health services in order to be reimbursed?

  • If I have out-of-network benefits, will I be reimbursed the full amount I paid or a portion?

  • Do I have a deductible and if so, what is it?

  • What do you need for me to submit for reimbursement?

  • How many sessions does my insurance cover?

  • Do my benefits cover online counseling?

Good Faith Estimate

Effective January 1, 2022, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law (No Surprises Act), health care providers need to give therapy participants who do not have insurance or are not using insurance an estimate of the bill for medical services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency services.

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service. You can also ask your health care provider for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call the Federal No Surprises Help Desk at

1-800-985-3059.

 Not everything that is faced can be changed, but nothing can be changed until it is faced.

James Baldwin